Call Reporting
reportX is designed to manage and improve the use of telecommunications throughout your business by delivering a wide and flexible range of reports that show you exactly what is going on, in a format that is easy to understand and tailored to your business.
By introducing reportX, immediate cost savings of up to 15% on calls can be realised, as well as the associated savings in staff time on those calls. As a result, reportX can pay for itself within three months. reportX will quickly highlight further immediate savings that can be made by terminating unused lines, redeploying unused extensions and identifying and eliminating unnecessary and unauthorised private calls.
reportX can increase customer satisfaction by helping you ensure that all calls are answered quickly and directed to the correct department first time. reportX can help increase sales by ensuring that telesales activity is as effective as possible. More calls can mean more business opportunities and better customer satisfaction.